Capstone – Project Charter

Help a fast-growing writing support technology company develop and launch a direct-to-consumer strategy

A Collaboration Between

Engagement Synopsis

Ecree is a fast-growing startup that has built an exceptional product aimed at helping students write more effectively. They’ve been on the market for the past 5+ years and have scaled quickly through district and school-wide contracts. The company has continued to raise funding on the vision of becoming the go-to software to help enhance writing quality for high schoolers around the globe. The team has decided recently that it is imperative to begin developing new revenue streams in order to achieve the customer and revenue growth needed to raise a Series A round in the future. After careful consideration, Jamey Heit, the company’s CEO & Founder, in addition to the rest of his growing team, has decided that the company is destined to become a direct-to-consumer tool aimed at high schoolers and their parents. The direct-to-consumer software as a service model is vastly different from a sales approach than what they’ve done to-date. A typical institutional sale takes 12-18 months, which is why ecree is pivoting to include a direct to consumer option. Complimenting their existing institutional revenue stream with a successful direct-to-consumer model is one of their most strategic initiatives for 2019. Their product, however, doesn’t require much adaptation in order to serve this market as well, which is why they believe this poses as an extremely compelling opportunity. ecree needs your help as a market research and strategic consulting team to help think through their direct-to-consumer approach more critically.

Project Goal

The key outcomes of this project include an overview of key competitors in the space, including similar technologies that offer software in a direct-to-consumer fashion (e.g.,Grammarly). They’re also hoping to leverage your expertise in thinking through the ideal target audience profiles for this strategy, including the go-to-market launch strategy once you’ve been able to settle on the most ideal target audience. Lastly, they’re looking for your help in understanding how the company will evolve from a revenue and cost perspective over the next 5-years based on this change.

Key ecree Metrics

Metrics for Writers (Students) Engagement:
  • Students spend an average of 8+ hours using ecree per course
  • 70% of students who register for ecree submit a paper
Outcomes: ecree compares the initial score when a student enters the platform and the score on their final version
  • Average improvement is 9 points on a 0-100 scale
  • 80-90% of students earn a higher grade when using ecree
Metrics for Teachers & Institutions Hours of Time Grading Saved:
  • Teachers save on average 100+ hours a year - we assume a standard teaching load of four courses per term in Higher Ed and five courses a term in K-12
Hours of Additional Student Engagement:
  • Students receive 8+ hours of direct coaching when using ecree
Percent of Students Passing:
  • 6% more students are able to pass relevant classes because of using ecree
Percent Increase in Class Sizes:
  • Teachers can accommodate up to 3-5x more students with ecree
Metrics for Investors
  • Total Papers Submitted: 180,000
  • Revisions To-Date: 1.7 million

Company Information

HQNorth Carolina
StageHigh-Growth Startup
Hiring PotentialFollow-on Projects, Formal Internship, Entry Level Full-Time, Upper Level Full-Time

Company Overview

Provider of an automatic essay assessment platform designed to improve student outcomes. The company's platform is a web-based writing assessment and evaluation tool providing students with real-time feedback to improve their writing and helping teachers by automating the grading process. Mission Statement: ecree wants to help everyone become a better writer because good writing skills are the single most important factor in the professional world. The ecree Interactive Editor serves as an on-demand writing coach – available wherever and whenever a student needs it. ecree is the only technology available that provides the same quality feedback as a human expert. ecree’s technology is changing the paradigm of writing assessment – by evaluating student work against a predetermined rubric that clearly and objectively defines the metrics of quality writing. ecree lets students decide when they need help – they also get immediate feedback as they write, and they can practice as much or as little as they want. There’s no limit to how many drafts students can submit. The most concrete way for students to improve their writing is first to clearly understand the rules. ecree’s rubric covers the standard elements of strong academic writing: organization, use of evidence, analysis and appropriate grammar. Using this objective rubric, ecree supports teachers by providing a clear and consistent baseline for determining the technical quality of student writing. That way, the teacher can concentrate on content-driven instruction. ecree is the best resource for immediate, specific writing feedback. They help students write better while saving teachers critical time.

Company Supervising Team

There are currently no supervisors assigned.

Course Info & Engagement Details

SchoolThe International Accreditation Council for Business Education (IACBE)
Engagement FormatLive Case - Class Collaboration or Case Competition - This learning format allows educators to deliver experiential learning to students at scale. Students are often split into groups to work on a live case (or a series of cases) from a real host company that directly relates to key learning objectives.
ProgramSpring Case Competition
CourseIACBE Spring 2019 Case Competition
Students Enrolled40-60
Meeting Day & Time5 Week Competition, 1-Day of Final Presentations On-Site
Student Time Commitment4-7 Hours Per Week
Company Time Commitment2 Hours
Duration7 weeks (1551243600 - 1554955200)
Departments InvolvedGrowth Strategy
Reporting, Financial Planning & Analysis
Research & Development
Sales & Business Development
File Attachments

School Supervisors



[email protected]


There are currently no students assigned.

Collaboration Timeline

  • February 27, 2019

    Materials Available for Student Participants

    Students will be provided access to EduSourced so they can learn more about the company and competition prior to the kickoff.

    Note: ALL STUDENT PARTICIPANTS must be registered on EduSourced by the competition kickoff on March 6th.

  • March 6, 2019

    Students Review Materials

    Students can begin familiarizing themselves with ecree, the project charter, and the competition details from 2/27 – 3/6.

  • March 6, 2019

    Competition Kickoff

    We’re hosting a webinar to explain the competition. This will include a quick presentation about ecree (history, business model, industry overview) and an overview of the Live Business Case. Please note this webinar will be recorded.

    Time: 11:00AM – 1:00PM EST

    Webinar Link:

  • March 25, 2019

    Teams Working on Project

    Teams continue researching and begin working on producing insights for ecree based on the prompt, spending about 20-40 hours per group.

  • March 29, 2019

    Student Office Hours

    ecree will be hosting office hours for the student participants. The groups will identify a time to speak with the company’s leadership via Calendly. Each group will have one 30-minute session to ask any questions.

    Please book your meeting using the following link the week of 3/25:

  • April 7, 2019

    Teams Finalize Insights

    Based on team research and the conversation you’ve had with the ecree, finalize team insights so that you’re prepared to present results at the official competition, spending about 15-30 hours per group.

  • April 7, 2019

    Students Submit Final Materials

    All teams are required to submit their final presentations and two-page executive memos prior to the competition.

    Deadline: 5:00 PM EST on April 7th, 2019.

  • April 9, 2019

    Immersive Professional Development Day

    This year, for the first time, we’re providing an exciting opportunity for students to meet and network with each other and exciting business leaders from the Las Vegas-area. This will include an exclusive tour, a special service project, and other fun activities.

    On 4/9 from 2:00 PM PST through 6:00 PM PT. We’ll be leaving from the registration area. You’re invited to join the RegiCeption at the conclusion or go off on your own for dinner.

  • April 10, 2019


    Jamey & Shawn will be attending the IACBE Annual Conference in Las Vegas, NV on April 10th to judge the student groups among a panel of other judges from local Las Vegas businesses.

    Two 30-minute presentations: Presentations – 20 minutes each & Q/A – 10 minutes each

  • April 11, 2019


    After wrapping up the ecree presentations, students will be challenged to come up with recommendations related to a complex ethical case. They’ll have 4 hours to prepare their insights and present to two different panels of judges starting at 1:00 PM PST. This will be judged by local Las Vegas business leaders.

    Logistics: 4-Hour Prep and Two 20-minute presentations per group.

    Students will be provided with the case at 8:00 AM PST on 4/11 at the conference. Two 15-minute Presentation per group + 5-minutes of Q&A).

Key Milestones & Project Process

  • March 8, 2019 - Part 1: Deep Dive on Product, Business Model, and Key Stakeholders

    Identify and profile the key stakeholders that use a tool like ecree. Consider: students, teachers, institutions/administration, parents and others.

    • What is the key value prop for each of their different stakeholders?
    • How has the product been able to deliver this value to stakeholders to-date?
    • Who has been paying for ecree to-date? Where does this funding come from?
    • Why has ecree been a priority for these customer segments? Has ecree been able to deliver as expected?

    Suggested Deliverable:

    Provide a status update and share some key facts, interesting patterns or unique findings from your research for use in subsequent parts of the project.

  • March 15, 2019 - Part 2: Competitive Landscape and Market Research on Direct-to-Consumer Demand

    What similar products and resources exist to deliver value to ecree’s various stakeholders in a direct-to-consumer fashion? (Consider specialized software, tutors, writing tools, books, special classes, and other resources).

    • How do ecree’s stakeholders think through their writing support needs?
    • What types of tools and support do students want when they think about writing proficiency? How are these needs being addressed by the various different solutions already on the market?
    • Are there any tools on the market that exist that address a similar need to ecree as a direct-to-consumer product? How effective are these tools at delivering quality outcomes to end-users?

    Suggested Deliverable:

    Continue to document your research and findings to leverage for the final paper and presentation.

  • March 22, 2019 - Part 3: Establish Target Audience Segments for ecree’s Direct-to-Consumer Model

    What segments of students (and parents/families) exist in the high school education market?

    • How large are each of these segments? What are the relevant demographic and psycho-graphic characteristics of each segment?
    • What segments seem the largest and most appealing for a product like ecree?

    Suggested Deliverable:

    Using prior research and the guiding questions above, create a Audience Segmentation analysis for use in a D2C model.

  • March 29, 2019 - Part 4: Define Go-to-Market Strategy for ecree’s Direct-to-Consumer Model

    Which target audience is most likely to adopt the tool using a direct-to-consumer approach?

    • How would you explain the benefits of using the product to that particular target audience segment?
    • What marketing channels can you leverage to reach that audience?
    • What updates/changes to the website and marketing collateral would you recommend making in order to effectively approach that market?
    • How would you recommend that ecree launch their direct-to-consumer campaign?

    Suggested Deliverable:

    Further analyze the audience segments identified in Part 3 and provide a detailed analysis to help inform ecree’s go-to-market strategy.

  • April 5, 2019 - Part 5: Establish Pricing Strategy & Projections

    How would you price the direct-to-consumer version of ecree?

    • Establish projections based on attainable sales over the next 5 years.
    • What key cost areas need to be considered when offering the direct-to-consumer version of the product? How would these scale as the direct-to-consumer model takes off?
    • What do you think it will cost to acquire new customers with the new direct-to-consumer model?
    • What do you think the average lifetime value of each customer will be?
    • Note: Current breakdown of costs…
      • Software Development: 43%
      • Sales & Business Development: 35%
      • Marketing: 15%
      • Office & Administrative: 7%

    Suggested Deliverable:

    Conduct a pricing analysis for a D2C version of ecree and forecast projections based on your analysis.

  • April 7, 2019 - Final Deliverables

    Submit a 2-Page Executive Summary and your Final Presentation via EduSourced by 5:00 PM ET on April 7th, 2019
    • Present Final Presentation on April 10th at the IACBE Annual Conference
    • 20 Minute Presentation + 10 Minutes of Q&A (30-minutes total)
    • Teams will be presenting twice to two separate panels of judges
    • Location: Caesars Palace, Las Vegas, Nevada, USA

    Suggested Deliverable:

    Final deliverable Executive Summary & Presentation can be in the format of your choice, we encourage creativity and suggest timing the presentation to ensure it is within the allotted time, engages the audience and covers all required information.

  • April 11, 2019 - Urgent Ethical Case Details

    Provided courtesy of the University of Arizona Eller Center for Leadership Ethics, students will be challenged to come up with recommendations related to a complex multifaceted ethical case.
    Students will be provided with the case at 8:00 AM PT on 4/11 at the IACBE Annual Conference in Las Vegas. They’ll have 4 hours to prepare their insight and present to three different panels of judges throughout the afternoon starting at 1:00 PM PT.

    Suggested Deliverable:

    Submit Final Presentation via EduSourced by 12:00 PM PT on April 11th, 2019.
    Present Final Presentation on April 11th at the IACBE Annual Conference
    • 15 Minute Presentation + 5 Minutes of Q&A (20-minutes total)
    • Teams will be presenting three times to two separate panels of judges
    • Location: Caesars Palace, Las Vegas, Nevada, USA