Capstone – Project

Data analysis for mission driven healthcare startup

A Collaboration Between

Project Synopsis

BeneStream assists company and union populations with public health benefit enrollment (Medicaid and CHIP). We are seeking deeper insight into our operations to improve efficiency. This means using our call center data to determine how many times should we call our targets before returns diminish significantly, how that figure shifts between different client groups, and how these numbers matched with the potential revenue of each call can be used to create a method for operational prioritization.

Project Topics

Customer Service

Data Management

Growth Strategy

Operations

Talent Management

Company Information

CompanyBeneStream
HQNew York
RevenueUnlisted
Employees25-50
StageEstablished Startup
Hiring Potential
Websitehttps://benestream.com/

Company Overview

BeneStream is a one-stop enrollment platform for businesses to utilize a full suite of government benefits through a single, integrated platform. Our multilingual Enrollment Specialists are policy experts who help individuals and families connect with an array of benefits they may or may not know are available to them.

Industry Mentors

Director of Client Services

 

[email protected]

Experiential Learning Program Details

SchoolUniversity of Notre Dame Mendoza College of Business
Engagement Format -
CourseSPRING 2021 INTERTERM
Level
  • All Graduate
Students Enrolled120 enrolled, 3-5 students per team per project
Meeting Day & TimeALL DAY 3/22-25/2021
Student Time Commitment30+ Hours Per Week
Company Time Commitment3-5 Hours
Duration0.4 Week (03/22/2021 - 03/25/2021)

Program Timeline

Touchpoints & Assignments Due Date Submission
Official Project End

Official Project End

Students present their final deliverable, and you close out the project by evaluating students and conducting a debrief.
March 25 Event na
Official Project Kickoff

Official Project Kickoff

Students kickoff projects virtually with industry partners
March 22 Event na
UPLOAD FINAL DELIVERABLE UPLOAD FINAL DELIVERABLE
Each team must upload their final deliverable by EOD
March 26 Submission Required submission-required
END OF DAY TEMPERATURE CHECK SURVEY (Day 1)

END OF DAY TEMPERATURE CHECK SURVEY (Day 1)

Please take a moment to let us know how it's going! / link /
March 22 Event na
End of Project PEER Evaluation

End of Project PEER Evaluation

/ link /
March 26 Event na
End of Project SELF Evaluation

End of Project SELF Evaluation

/ link /
March 26 Event na
END OF DAY TEMPERATURE CHECK SURVEY (Day 2)

END OF DAY TEMPERATURE CHECK SURVEY (Day 2)

Please take a moment to let us know how it's going! / link /
March 23 Event na

Academic Mentors

Instructor

Alice Obermiller

[email protected]

Assigned Students

There are currently no students assigned.

Key Project Milestones

  • March 24, 2021 - Initial findings and insights on the scope of the work remaining to be done

    For this milestone, the student(s) will likely have some initial findings and should also have a sense of how much work remains to be done.


    Suggested Deliverable:

    Key deliverables would be 1-2 initial ideas for outbound call prioritization as well as a brief explanation of the methods used to uncover the insights found thus far. The methods explanation should be clear enough that someone within the company would be able to pick up the work should there be more to do after the student(s) time is over.

  • March 25, 2021 - Final set of prioritization guidelines for outbound call center operations

    At this point we hope the student(s) can provide a comprehensive set of best practices backed up by data.


    Suggested Deliverable:

    A set of bulleted guidelines that will increase outbound efficiency in our call center operations. This would ideally be paired with an explanation of the methods used to turn the raw data into guidelines so we can apply the same methods in the future as operations change and new clients enter the mix.

Project Resources

There are no resources currently available