Live Case – Project
Go-to-Market Strategy for IT Helpdesk Outsourcing Service
A Collaboration Between
Porteiro Solutions provides a variety of business solutions to the public and private sector. They aim to support organizations as they scale through Human Resources, IT Help Desk, and Marketing consulting services. Porteiro delivers creative solutions to help clients grow sustainably and efficiently and offers market competitive rates. Their team includes functional practitioners and thought leaders who live these services every day.
We are looking for creative and driven individuals to participate in an incredible, competitive summer internship program. By participating in this internship program, you’ll gain incredible reference-worthy experience working with leadership on designing an implementable strategic solution. There are also opportunities for follow-on employment if you enjoy your experience working at the company!
Project Topics
Growth Strategy
Research & Development
Sales & Business Development
Company Information
| Company | Porteiro Solutions |
| HQ | White Plains, NY 10601 |
| Revenue | <100,000, |
| Employees | 5-10 |
| Stage | Established Startup |
| Hiring Potential | Follow-on Projects, Formal Internship, Entry Level Full-Time, Upper Level Full-Time |
| Website | https://www.porteirosolutions.com/ |
Company Overview
Porteiro is a Portuguese word that means "concierge," which aligns with our white glove service approach. Porteiro Solutions
We solve business problems through talent acquisition, talent management, logistics, and marketing-related professional services.
Porteiro Solutions is a subsidiary of K&A Engineering, the fastest growing engineering firm serving the power industry
Porteiro's delivery and implementation model is based in the US and overseas (in Nepal)
Porteiro is a minority owned business enterprise
Experiential Learning Program Details
| School | CapSource |
| Engagement Format | Live Case - Think "Hackathon" or Case Competition with a whole class of students! This learning format allows educators to deliver experiential learning to students at scale. Students are often split into groups to work on a live case (or a series of cases) from a real host company that directly relates to key learning objectives. |
| Course | Porteiro Solutions Summer Internship |
| Level |
|
| Students Enrolled | 8, 2-Teams of 4 |
| Meeting Day & Time | Wednesday 10 AM ET |
| Student Time Commitment | 1-3 Hours Per Week |
| Company Time Commitment | 3-5 Hours |
| Duration | 8.43 Weeks |
Program Timeline
| Touchpoints & Assignments | Due Date | Type | |
|---|---|---|---|
|
STUDENT ON-BOARDING BEGINS
STUDENT ON-BOARDING BEGINS |
May 24th, 2021 | Event na | |
|
Pre-Kickoff Happy Hour
Pre-Kickoff Happy Hour
@4:00 PM ET - Join us for a casual, pre-kickoff happy hour meet and greet!
Join: meet.google.com/ydf-vkdj-ekx
|
May 27th, 2021 | Event na | |
|
REMINDER OF CONFIDENTIALITY
REMINDER OF CONFIDENTIALITY
During this program, you'll be working on a real project posed by a real industry partner. By registering for the CapSource system and participating in this Program, you are bound by the Rules of Engagement, including strict confidentiality of information shared with you. Please be respectful and professional.
|
May 28th, 2021 | Event na | |
|
COMPLETE KICK-OFF EVALUATION
COMPLETE KICK-OFF EVALUATION
Survey link: https://forms.gle/Lkm14ynmKigq5HX4A
|
May 31st, 2021 | Event na | |
|
OFFICIAL INTERNSHIP KICKOFF WEB CONFERENCE
OFFICIAL INTERNSHIP KICKOFF WEB CONFERENCE
@ 1:00pm ET
Link: TBD
|
June 1st, 2021 | Event na | |
|
WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM ET
Link: TBD
|
June 9th, 2021 | Event na | |
|
UPLOAD MILESTONE #1 DELIVERABLE
UPLOAD MILESTONE #1 DELIVERABLE
|
June 11th, 2021 | Submission Required submission-required | |
|
COMPLETE TEMPERATURE CHECK SURVEY #1
COMPLETE TEMPERATURE CHECK SURVEY #1
Survey link: https://forms.gle/c1xKxoEpDbQy1hAE9
|
June 13th, 2021 | Event na | |
|
WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM ET
Link: TBD
|
June 16th, 2021 | Event na | |
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WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM ET
Link: TBD
|
June 23rd, 2021 | Event na | |
|
UPLOAD MILESTONE #2 DELIVERABLE
UPLOAD MILESTONE #2 DELIVERABLE
|
June 25th, 2021 | Submission Required submission-required | |
|
WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM ET
Link: TBD
|
June 30th, 2021 | Event na | |
|
WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM
ET Link: TBD
|
July 7th, 2021 | Event na | |
|
UPLOAD MILESTONE #3 DELIVERABLE
UPLOAD MILESTONE #3 DELIVERABLE
|
July 9th, 2021 | Submission Required submission-required | |
|
COMPLETE TEMPERATURE CHECK SURVEY #2
COMPLETE TEMPERATURE CHECK SURVEY #2
Survey link: https://forms.gle/c1xKxoEpDbQy1hAE9
|
July 11th, 2021 | Event na | |
|
WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM ET
Link: TBD
|
July 14th, 2021 | Event na | |
|
WEEKLY WEB CONFERENCE / CHECK-IN
WEEKLY WEB CONFERENCE / CHECK-IN
@ 10:00 AM ET
Link: TBD
|
July 21st, 2021 | Event na | |
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UPLOAD MILESTONE #4 DELIVERABLE
UPLOAD MILESTONE #4 DELIVERABLE
|
July 23rd, 2021 | Submission Required submission-required | |
|
FINAL PRESENTATIONS
FINAL PRESENTATIONS
@ 1:00 PM ET
Link: TBD
|
July 28th, 2021 | Event na | |
|
WRAP UP PEER EVALUATION DUE
WRAP UP PEER EVALUATION DUE
Survey link: https://forms.gle/gti3Ksd2yj9R2Sjm6
|
July 30th, 2021 | Event na | |
|
WRAP UP SELF REFLECTION DUE
WRAP UP SELF REFLECTION DUE
Survey link: https://forms.gle/BkVxyyJXk5HedFMy7
|
July 30th, 2021 | Event na | |
|
WRAP-UP WEBINAR
WRAP-UP WEBINAR
Meeting link: TBD
|
August 4th, 2021 | Event na |
Key Project Milestones
-
June 11, 2021 - Produce a Research Report on IT Help Desk Outsourcing Service
- What is Porteiro Solutions?
- What is IT Help Desk Outsourcing?
- What services are typically included when outsourcing IT Help Desk Services?
- How large of an industry is it?
- Who are the key players?
- What makes them unique?
- What price point and technology do they offer?
- Are these companies profitable? How much does it cost to implement IT Help Desk Services?
- Why do companies and organizations outsource IT Help Desk?
Suggested Deliverable:
Produce a Research Report on IT Help Desk Outsourcing Service
-
June 25, 2021 - Target Audience Analysis
- Who typically purchases IT Help Desk Services? What types of organizations?
- How can you segment these groups? (E.g. Non-Profit, NGOs, Government, Technology Startups, Large Tech Enterprises)
- How does IT Help Desk Services vary segment to segment?
- Are there on-shoring vs. offshoring requirements for these segments?
- Do they preference minority-owned business?
- What role within a company typically makes this purchase? (Customer Archetype)
- Where do they gather and meet?
- How can you effectively reach these prospects?
Suggested Deliverable:
Produce a Target Audience Analysis Report
-
July 9, 2021 - Select a Target Audience Segment & Conduct a Deep-Dive Analysis
- What target audience segment presents the best opportunity for Porteiro?
- What is the size of this industry segment? Why do you feel they are the best fit for Porteiro?
- What resources have you been using to learn more about this target audience segment?
- Where does this audience gather?
- Can you provide a few examples of organizations that would fit within your target audience?
- Can you conduct 1-3 customer interviews in an effort to learn more about their interests and needs surrounding IT Help Desk Services?
- Are they aware this service exists?
- Do they use a current service provider or handle internally?
- Have they tried outsourcing yet?
- Do they have a plan for how to solve these problems as they scale?
- What are the one-time & annual spend on conducting IT Help Desk Services Internally vs. Externally?
Suggested Deliverable:
Produce a Target Audience Segment Deep Dive, highlighting outcomes from 1st person research and customer interviews
-
July 23, 2021 - Produce a Go-To-Market Playbook for your Target Audience Segment
- How can Porteiro solutions go-to-market addressing your suggested segment as an IT Help Desk Outsourcing provider?
- What sales and marketing techniques do you recommend to get in front of customers?
- What other tools and techniques might you recommend for Porteiro to get their service off the ground?
- If you’re go-to-market strategy is successful, how would you measure success?
Suggested Deliverable:
Produce a Go-To-Market Playbook for your Target Audience Segment
Project Resources
There are no resources currently available
Industry Mentors
Academic Mentors
Assigned Students
