Partnership Success Internship

Guiding Inquiries:

• Who is CapSource? What do we do and why (mission, vision, goals)?
• What products and services do we offer? Which of these are recent additions to our portfolio of offerings?
• Who are our target customers?
• What are the main “departments”, what are their key functions, and who is responsible for their success?
• What is the role of Instructional Design & Partnership Success (IDPS) in achieving CapSource’s mission and goals? What are some of the key ways we measure success?
• What are key processes or instances where IDPS collaborates with Academic Partnerships? Industry Partnerships? Product?
• Record notes in your Digital Internship Journal

• Support efforts of the Director of IDPS to improve guidance by accessing current Forms and inserting instructive language in description and placeholder options for fields where users are asked to supply information about a proposed project.
• Ensure duplication and consistency of improvements across all instances.
• Draw upon your “outsider” perspective to survey a range of CapSource website, features and functions to identify areas of ambiguity, contradiction, or jargon where additional context or guidance should be provided.
• Create and maintain a Google.doc journal. Maintain a record of your observations (screen shots and notes outlining issues or “gaps” identified), questions, and any recommendations you have for resolution.

• Diagram the sourcing and design process based upon how it actually is occurring
  • This includes all major steps and motions in the process from initial request by customer to project launch
• Estimate the following per program:
  • Average time to program completion (from and including Requirements Gathering/Request for Proposal meeting to project launch/kick-off)
  • # of meetings with clients
  • # of internal attendees and their role/department at meetings with client (by meeting type – see Scoping & Design Meetings attached document)
  • # of hours spent by internal IP, AP, ID per program
• Where do you identify inefficiencies in the process?
  • Which of these can be solved by reorganization of work, or changing the way we work?
  • Which of these can only be solved through technology?

Please note: Activities for this milestone should be integrated throughout the duration of the internship and provide productive activity during otherwise down-time associated with other assigned projects.

• Conduct research in association, trade, and other resources to develop an understanding of mentoring programs for students in higher education. Create an annotated (short annotations) bibliography of quality resources in your Internship Journal. Some suggestions for your research focus include:
  • What are the different types of programs (choose a way to meaningfully categorize, such as purpose, target audience, etc.)?
  • What are the key components and features of effective or successful programs?
  • What characteristics and qualifications make for a strong mentor?
  • How are students and mentors matched?
  • What is the typical duration or life cycle of the relationship?
  • What key roles and responsibilities do mentors have to students, and vice versa?
  • What outcomes are expected (e.g. new networks, specific knowledge/skills, etc.)?
  • How are outcomes measured and evaluated? What criteria are considered most important, and why?

• Identify 2-3 programs that could serve as models for academic programs/divisions seeking to design and deliver mentoring programs for current students.
• Create a chart outlining the key components, features, characteristics of the program(s).