Process Optimization for Organ Transplant, Recovery Teams and Surgeons

Immersion and Understanding of the Organ Transplant and Donation Ecosystem

The goal is to gain a deep understanding of:

• Terminology used in the Organ Transplant and Donation field (including language that is specific to LifeGift)
• The organ procurement transplant network such as Donors, Procurement Methods, Transplant Groups
• Geography and system that LifeGift works in to gain a baseline
• Policies that must be adhered to (OPCAN?) as they relate to transportation

The consultant will conduct Discovery Interviews with the following groups/individuals to understand processes, pain points, and specific situations and problems.

Strategic Leaders (minimum 4 interviews):

• XXX

Operations (minimum 4 interviews):

• Performance Operations
• Organ Operations
• Quality Systems
• Performance Improvement

Front Line Resources (minimum 4 interviews):

• XXX

Organ Placement Center ‘Nerve Center’ (minimum 2 interviews)

• Interview 1: With the Managing Director for a specified area
• Interview 2: Observational interview to listen into Organ Offers and Cases

Specific Focus Area to be decided after completion of Milestones 1 & 2.

Interview with LifeGift CFO

• Plan to discuss findings from Milestone 2 and dig into the numbers to determine cost savings, improved efficiency, and process improvement based on data and knowledge of the CFO
• Use this opportunity to refine knowledge of identified issues and pain points to help prioritize focus for Milestone 4

Interview with Performance Improvement Group

• Understanding transportation modes through the process, volume, activity, and cost (i.e. How many times do you have a flight that gets canceled or delays and standby fees must be paid… How do you solve for this?)