What is the future of IT Help Desk Services?

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The Company

Name	Porteiro Solutions
Tagline	Delivering Your Solutions While We Live Our Values
HQ	White Plains, NY 10601
# Employees	5-10
Growth Stage	Established Startup
Website	https://www.porteirosolutions.com/
Description	Porteiro is a Portuguese word that means "concierge," which aligns with our white glove service approach. Porteiro Solutions We solve business problems through talent acquisition, talent management, logistics, and marketing-related professional services. Porteiro Solutions is a subsidiary of K&A Engineering, the fastest growing engineering firm serving the power industry Porteiro's delivery and implementation model is based in the US and overseas (in Nepal) Porteiro is a minority owned business enterprise
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The Case Assignment

What is the future of IT Help Desk Services?

Case Synopsis

We're looking for a detailed analysis on the most notable trends impacting IT Help Desk Services. Over the last several decades, dozens of companies, including technology and service providers, have popped up in order to support customers of organizations that require IT Help Desks.

Think about your experience using technology tools like project management tools, social platforms, or other intricate technology platforms. When you need help finding lost data, navigating through a bug, integrating with third-party apps, it can get really challenging really quickly and require some advice or guidance from product experts.

We'd like for you to research key trends (and players) impacting the IT Help Desk ecosystem... some concepts you may want to cover include:

Who are they key players? What's the difference in their offerings?

What are the pros and cons of using bots vs. human intervention?

Who are the target customers for IT Help Desk Services? How large is this market?

Where are there opportunities for new business and technology?

Your Instructions

Please prepare and upload a 1-2 page research report executive summary highlighting your analysis of the IT Help Desk Industry. Be sure to include resources you’ve used to prepare your report as an appendix.